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All installations of MedLook are the real program. The difference is simply in the licensing to unlock features.

Rarely is on-site training necessary. The on-line videos are extremely beneficial. Webinars will also be available as per demand. One-on-one training can also be done remotely as required. In one to four hours every bit of the program can be covered.

An exact number of users is unknown but our guess is roughly 2000 sites scattered all across the US. We're still looking for the first site in Hawaii - we want to do on-site training!!!

Since Feb. 2005 we have not charged an update fee because we have intentionally kept MedLook at version 3.0. That means there was no charge for the NPI changes! Beat that with another vendor - I doubt anybody else can make the same claim. When MedLook 4.0 comes up there will be an update fee. It will be similar to updating QuickBooks or MS Office and will depend upon your support agreement.

Often, or as often as we can get a new build posted that will benefit even one customer. Sometimes we will post a couple of versions in the same week and then maybe not again for a couple of months. We strive to be responsive. We do not adhere to a philosophy of fixed released dates of six or twelve months.

An update is a release of software for the same major product version (like 3.0.115 to 3.0.116). An upgrade entails a major change in software from 3.0 to 4.0. Updates are always free whereas upgrades are usually at a cost.

Yes, and no. Yes, if you can create any sort of text file(s). We prefer not open any database directly. There are so many versions of any given product with different database structures that it is prohibitive to attempt to convert all versions of any one product. We prefer to read data such as the CMS 1500 claims files, .csv files, or report listings. We can import transactions but we frown upon this. It is impossible to handle all of the nuances of each software package. Generally, reading the 1500 claims files is a great way to start and is widely available on most systems. Normally the fee is $200 or less.

MedLook allows you to export virtually everything to .csv files or straight text files with no magic involved. Plus you can export much of the information in HL7 format.

Yes, MedLook reads and writes HL7 formatted files. It also supports a few custom formats and can do more as required.

MedLook has always been current with the CMS 1500 Print Image file. The 837 professional data file is nearly complete (November 20, 2009). There are "free" services and direct submission methods available. Generally we frown on these solutions as they are not centralized and generally troublesome. Using a clearinghouse, SolAce, or our integrated claims submission is much easier. If time and convenience equates to money saved then avoid the free or direct pay (i.e. from the carrier) alternatives.

In MedLook 3 and MedLook 4 the software is identical.  MedLook On-Line is a hosted version of the desktop software.  This means you have any where, any time access from a Windows or Mac computer via the internet.  The client computer only has to run the CITRIX setup once and after that MedLook On-Line is available from your launch page (e.g. http://medlookusa.wizmoworks.com/). Another difference is that MedLook On-Line is installed and ready to go, protected from viruses, backed up nightly, free from IT worries (such as system or disk crashes). Updates are posted for you when available. MedLook On-Line does not require a software purchase.  You pay the simple monthly fee as long as you use it.  You also can have a desktop license while you are using MedLook On-Line if you need it but you are responsible for it's upkeep.  Those are the key differences.  To learn more visit http://www.medlookusa.com/medlookonline.php#

Hopefully you can begin billing in less than one hour.  Downloading and installing the software depends upon your internet connection speed.  Typically this takes two to ten minutes.  After that you can submit your request for a serial number from the Help::Registration dialog.  While waiting for the serial number you can immediately begin entering your provider and facility information.  The next step would be to begin entering patient information (along with CPT and ICD codes, and carriers).  Once you have your serial number you can generate claims and statements. Of course, submitting claims requires some sort of enrollment forms so you'll have to begin that process immediately.  This is the single largest hold up for claims submission.

MedLook supports at least two separate services for electronic statements (eStatements).  This includes BillFlash and BestBill.  In the very near future we will provide even more options. While many users continue to mail their own statements there are some very good rea$on$ to do otherwise.  Yep, you guessed it - money. Consider the costs to generate statements in the office. If you purchase from Office Depot (as of January 26, 2010) on-line:

• Medical self-seal envelopes, a box of 500 for $42.99.  That's 8.6 cents per envelope.
• Clean seal security envelopes, a box of 500 for $24.99.  That's 5 cents per return envelope.
• Laser Print Paper, Ream of 500 for $8.99. That's 1.8 cents per page.
• One US postage stamp cost 44 cents.

Paper and postage costs alone are 59.4 cents per statement. This does not include the cost for ink/toner, wear and tear on the printer, and time spent folding, stuffing, sealing, and mailing the statements.  This can easily add another 10 to 20 cents per statement. eStatements provide convenience along with time and labor savings all while providing cost savings. The economy is tough and we're being pushed to save every penny we can wherever we can. Let us help you make every penny count.

The chart number is a 20-digit field that can contain any printable characters.  The patient account number is really an internal number we use to keep everything relative to the patient grouped together.  The chart number is for external reference. The patient account number must be numeric whereas the chart number can be any combination of printable characters. On the Edit Patient dialog the chart number will be automatically generated to match the account number. Once the user passes through the chart number field (with the mouse or tab) the chart number will no longer change for the patient at hand. It assumes you have validated the chart number as acceptable and not to be changed. To help facilitate rapid, meaningful entry of a chart number we have implemented two very nice features: the chart # mask and the chart # prefix. Here's how each works. The Chart # Prefix is any set of printable characters that will be applied as a prefix to your Chart #.  The prefix is stored per database.  The default prefix is blank (empty). Once the field is entered it will be the default for each database unless a new value is entered. Each database can have it's own prefix (and mask). The Chart # Mask is a used to automatically generate a Chart # for a new patient. Once you have entered the Chart # field on the Edit Patient dialog it will no longer automatically change.  The Chart # Mask can is comprised of the letters FMLs and the number 0. Here's what each means. Wherever the letter F appears the next leftmost letter from the first name is used.  So FFF and the name JAMES would give JAM. Using the letter M does the same for the middle name, L for the last name, and s for the SSN. Finally a combination of 0's can be used to 0 fill a number.  So 000 could create 001, or 002, 010, etc., MedLook will continue to increase the number portion of the mask until it finds a unique chart number or reaches all 9's. For illustration, if we use Harry S Truman and a mask of LLLFM000 we would have TRUHS001 (or 002, etc.). Or if we had a mask of FMLLL000 we might have HSTRU001. You can do all sorts of crazy things with the mask but use it wisely to help you quickly and uniquely identify patients in a way meaningful to you. Revision: 04/14/2010  ML 3.0.154 You can now use any number, not just 0, for the numeric mask.  This provides the capability of seeding the start number. For instance, 000 would start at 000.  Using 123 would start at 123.  Most people will want to use 000 or 001 (starting at 0 or 1). The name mask has been enhanced.  If using HENRY T FORD with a mask of LLLLLL001 we would generate FORDHE001. The last name will be built using the last+first+mi and then using the mask we generate the name as shown.  The same holds for the first name with the name being constructed as first+mi+last.  Spaces are automatically removed.